Payment Policy

How do I order?
To order our products, use our secure Online Store or call us on 1300 898 807. 

Do I have to open an account to purchase products?
No, you can log in as a 'guest' user to purchase products.  You information will not be stored by us.  

What payment methods do you accept?
We accept the following payment methods - Paypal, Credit Card (Visa, Mastercard), Bank Deposit & Cheque. If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

What if I am after a product which is not on your website?
Ask Us!!  We will do our best to source the products you are after.  If you don't see what you need, we'll source it.  Want more than one item and need a better price? Just ask!

Where's my confirmation email?
If you did not receive a confirmation email within a few minutes of successfully placing your order then you may have entered your email address incorrectly. Another reason you may not have received the email is if your ISP flagged our confirmation email as spam. All confirmation emails are sent from info@insectomatic.com.au